Frequently Asked Questions (FAQs)
Welcome to the GEBILEYU FAQs page! Here, we’ve compiled answers to some of the most common questions about our products and services. If you have any additional questions, please feel free to contact us.
1. What is the warranty period for GEBILEYU products?
GEBILEYU offers a 1-year warranty from the date of purchase against defects in material and workmanship. For more details, please refer to our Warranty Policy.
2. What is your shipping policy?
We offer free shipping within the continental United States. Shipping to Hawaii, Puerto Rico, and Alaska requires an additional fee of $100. Orders are processed within 1-2 business days and typically delivered within 3-7 business days. For more information, please see our Shipping Policy.
3. How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can track your order status using the provided tracking number. If you have any issues with tracking your order, please contact us at info@gebileyu.com.
4. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team immediately with your order number and photos of the damage. We will provide instructions for returning the item and arrange for a replacement or refund. For more details, refer to our Warranty Policy.
5. Can I return or exchange my purchase?
Our return and exchange policy allows for returns within 30 days of receipt. To initiate a return or exchange, please contact our customer service team for instructions. Note that the product must be in its original condition and packaging. Shipping costs for returns are the responsibility of the customer unless the item is defective or damaged.
6. How do I contact customer service?
You can reach our customer service team via:
- Email: info@gebileyu.com
- Phone: 302-584-9931
7. Do you offer international shipping?
Currently, we do not offer international shipping. We only ship within the continental United States. For inquiries about shipping to other locations, please contact us for further assistance.
8. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other payment options available at checkout.
9. How do I update my shipping address?
If you need to update your shipping address, please contact us as soon as possible. We can make changes to your address if your order has not yet been processed or shipped.
10. Where are GEBILEYU products manufactured?
While our products are crafted with expertise from various global sources, our operations and customer service are based in the United States to ensure exceptional support and quality.