Shipping Policy

Thank you for shopping with GEBILEYU. We are committed to providing you with a seamless and efficient shipping experience. Please review our Shipping Policy to understand how we handle your orders and shipping needs.

1. Shipping Methods

  • Standard Shipping: Delivery within 3-7 business days.

2. Shipping Costs

  • Domestic Shipping: Shipping within the continental United States is free of charge. This does not include Hawaii, Puerto Rico, and Alaska, where an additional shipping fee of $100 applies.
  • International Shipping: We currently do not offer international shipping. Please contact us for information about potential shipping options to international locations.

3. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days from the time of payment confirmation. Processing times may vary during peak seasons or due to unforeseen circumstances.
  • Order Status: Once your order has been processed and shipped from our U.S. warehouse, you will receive a confirmation email with tracking information. You can track your order status through the provided tracking number.

4. Delivery Times

  • Domestic Delivery: Delivery times are typically within 3-7 business days from the date of shipment. Please note that additional time may be required for deliveries to Hawaii, Puerto Rico, and Alaska due to the additional shipping fee.

5. Shipping Delays

We strive to ensure timely delivery, but delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing. If your order is delayed, please contact us for assistance.

6. Shipping Restrictions

  • Delivery Areas: We currently ship to the continental United States only. Shipping to Hawaii, Puerto Rico, and Alaska requires an additional fee of $100. If you need shipping to these areas, please select the appropriate option at checkout or contact us for further assistance.
  • Restricted Items: Certain items may be restricted or prohibited from shipping to specific locations. We will notify you if any items in your order are affected.

7. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you need to make changes to your shipping address, please contact us as soon as possible.

8. Lost or Damaged Shipments

  • Lost Shipments: If your order does not arrive within the estimated delivery time, please contact us to investigate the issue. We will work with the carrier to resolve the situation and assist you with any necessary actions.
  • Damaged Shipments: If you receive a damaged or defective item, please contact us immediately with your order number and photos of the damage. We will provide instructions for returning the damaged item and issuing a replacement or refund.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

  • Email: wasai@gebileyu.com
  • Phone: 302-584-9931

Thank you for choosing GEBILEYU. We appreciate your business and are here to ensure a smooth and satisfying shopping experience.