Refund Policy

Thank you for shopping with GEBILEYU. We strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we are here to help. Please review our Refund Policy below:

1. Eligibility for Refunds

  • Return Window: You may return items within 30 days from the date of delivery. Items returned after this period will not be eligible for a refund.
  • Condition: To be eligible for a refund, items must be unused, in the same condition that you received them, and in their original packaging. Items that have been worn, used, or altered will not be accepted for a return.

2. How to Initiate a Return

  • Return Request: To initiate a return, please contact our Customer Service team at info@gebileyu.com with your order number and reason for return. We will provide you with further instructions.
  • Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a defect or error on our part. Please use a trackable shipping service or purchase shipping insurance to ensure that we receive your returned item.

3. Processing Your Refund

  • Refund Processing: Once we receive and inspect your returned item, we will notify you via email. If the return is approved, we will process your refund within 2-3 business days. The refund will be issued to the original method of payment.
  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

4. Exchanges

  • Product Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact our Customer Service team at info@gebileyu.com.

5. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us at:

  • Email: info@gebileyu.com
  • Phone: 608-433-5849
  • Address: 3422 Old Capitol Trl, Wilminton, DE, 19808 

Thank you for choosing GEBILEYU. We appreciate your business and look forward to serving you again.